Spa regulations

Spa regulations of “Kessem Bamaga”, a private spa in central Israel.

A unique and personal spa, working to the highest standards.

High-quality, unique treatments and spa packages, with massage lengths you have not known before.

With emphasis and care on the quality of treatment materials, service, privacy, quality of treatments, professionalism and experience, cleanliness and disinfection.

“Kessem Bamaga” spa in central Israel is a personal spa,
a private spa in the full sense of the word, with full privacy at all times.
Only you will be in the spa during the experience and treatment.
When the next guests arrive, you will already have left.

Terms of use of the ecological fish spa – pedicure and body peeling

Spa regulations: to avoid risk and unpleasantness, help us look after you and the guests who come after you.

1. Rinsing and preparation:
   1.1. Entering the fish spa requires thoroughly washing the body, or the treated part, with water and soap.
   1.2. After washing, the soap must be rinsed off the body thoroughly, according to the type of treatment requested.
   1.3. The pool is ecological: fish, plants and biological bacteria live in it in harmony.
2. Entry and special conditions:
   2.1. Putting your head or hair into the water during a fish peeling treatment is not allowed.
   2.2. Entry to the ecological fish spa is allowed from age 16, accompanied by an adult and subject to the spa’s approval.
3. Skin preparation:
   3.1. Do not enter the fish spa with contagious skin lesions, open wounds, vaginal fungal infection, or during menstruation.
   3.2. Jewellery and cosmetic products must be removed before the treatment, including cream, oil, deodorant, etc.
4. Fish peeling instructions:
   4.1. In the full-body fish peeling treatment, you enter the water up to the chin.
   4.2. Putting your head or hair into the water during the treatment is not allowed; wearing a swimming cap is recommended.
5. Treatment adjustment:
   5.1. The fish spa treatment time varies by type of treatment, and can be extended for an additional payment.
   5.2. The fish spa water temperature is measured at 26–30 degrees Celsius, depending on the season.
6. Treatment length:
   6.1. Fish pedicure for the feet – the hands can also be dipped; the pedicure lasts 20 minutes in total and can be extended for a fee.
   6.2. Full-body fish peeling (up to the chin) – 30 minutes, 40 minutes in total including getting ready; can be extended for a fee.
7. Additional instructions:
   7.1. Eating and/or drinking inside the fish spa is not allowed.
   7.2. Bringing flip-flops is recommended.
8. In the full-body fish peeling treatment you may enter with or without a swimsuit.
   8.1. When entering the body peeling dressed, the garment must be rinsed free of detergents, perfumes and fabric softeners.
9. Warnings and cautions: The health questionnaire must be answered honestly and the instructions followed, including in the case of a sudden injury or if there are any other health concerns.
10. Consulting the spa team is recommended for any guest with a special health issue.

Further instructions will be given according to the health questionnaire.

The treatment is recommended for people with diabetes and psoriasis.
(Under suitable conditions only, when there are no open wounds, e.g. a wound or wounds with a scab.
A scab is considered dead skin and the fish will remove it.
So a wound with a scab is still an open wound, and we will not allow entry to the treatment.)

More details about the fish treatments at “Kessem Bamaga” spa in central Israel, including the terms of use, can be found here.

Jacuzzi / whirlpool terms of use

For your safety and enjoyment, please read these rules before entering the jacuzzi:

Showering before entering the jacuzzi is mandatory.
Removing jewellery before entering the whirlpool is recommended.
Entry is not allowed for pregnant women and/or women trying to conceive, or for people with heart problems and/or high blood pressure.
Children are not allowed.
Do not enter the jacuzzi after the massage: massage has a direct effect on blood pressure, and the jacuzzi does not improve this after a massage – it makes it worse and endangers those bathing in it.
Entry is allowed only before the range of body treatments, e.g. oil massage and similar, such as peeling or a body mask.
Bathe in the jacuzzi up to the chin; do not put your head under water.
You may stay in for 20 minutes at most.
If you feel dizzy and/or weak, please let us know as soon as possible.
The time can be split into two with a break in between, depending on the spa package chosen.
For the couples among you: the jacuzzi is meant for pampering, to prepare the body for the treatment; sexual relations in the jacuzzi are not allowed.
If you wish, there are enough safe places where you can be alone together in extra privacy.
Eating and/or drinking inside the jacuzzi is not allowed.
Drinking alcohol before and while bathing in the jacuzzi puts you at risk – an excellent recipe for trouble.

Bookings – booking the spa

To secure your preferred time, booking a few days in advance is recommended.
To book a treatment/package, please have ready: full name, a valid credit card number, ID number + phone number.
We recommend getting in touch – there are many digital options, and WhatsApp and email are also possible.
We will ask for details to open a booking and send you the address and details so you are fully and accurately prepared; the invitation will be sent by email to your calendar.
Credit card details are taken at booking to confirm the booking.
For a large spa package or a workshop, please allow a little time before and after the treatments.
Introductory/trial treatment: a regular treatment, and as an introduction we add touches with stones, etc.
This is so you can experience the pampering depth of a hot stone massage.
This treatment is valid only once per person; the introductory treatment is 60 minutes.

Digital tools and online booking

In addition to booking by phone and by message (WhatsApp, email), the spa offers digital tools on the website for booking an appointment, filling in a health questionnaire before treatment, requesting a gift voucher and unsubscribing from the mailing list. The tools operating under kessem-bamaga/public are subject to these regulations and to the site’s privacy statement. Filling in a form in any of these tools constitutes explicit and informed consent to the collection, processing and storage of the data entered, in accordance with the privacy statement (https://spa-kb.com/en/privacy-policy-en/). Health information is collected only to adapt the treatment; sending marketing messages is conditional on separate consent and in accordance with the Communications Regulations (section 13).
All the tools in one place: Digital Services

Materials for spa treatments

Massages:

• Base oils: almond, coconut, olive, jojoba, wheat germ, grape seed and more.
• Butters: coconut, shea and more.
• Essential oils: high-quality plant scents, some locally produced.

Peelings and wraps/masks:

• Natural materials: Dead Sea products, parts of plants grown in the spa garden, extracts and medicinal herbs.
• Preparation: fresh on site, a minute before use.
• Some of the materials: organic, made by the spa.

Advantages:

• Personal adjustment: formulas adapted to the treatment and the need.
• High quality: high-quality essential oils, natural materials.
• Freshness: freshly prepared on site.
• Local: some of the materials are locally produced.

To sum up the terms of use:

The spa uses high-quality, fresh materials for its treatments, personally adapted to your needs and wishes.

Payment methods

Payment methods at the spa:

1. Cash: you can pay in cash according to the set price list.
2. PayBox: as a convenient and secure electronic payment method.
3. Bit: an option for convenient and secure electronic payment.
4. Cheques: paying by cheque is possible for guests approved by the spa.
5. Bank transfer: you will receive bank details to make a bank transfer.
6. Credit cards: paying by credit card is possible as a last option, after the options above have been ruled out.
   6.1. For foreign credit cards, 5% will be added to the total price – our apologies.

We offer different and varied payment options to make things easier for our guests and to suit everyone.

Cancellation by the spa due to illness or force majeure

Cancellation or postponement of a treatment by the spa
In the event of sudden illness, a medical condition that does not allow treatment, or any unforeseen event (“force majeure”), we may have to postpone or cancel a pre-booked treatment, even at short notice.
The spa operates as a private family business, and the treatments are given personally by the therapists only. In the rare cases when one or both of us cannot give treatment for health reasons, we will update guests as soon as possible.

The spa’s commitment:

• We will offer the guest an alternative date as close as possible.
• If the guest paid in advance – the payment will be kept for the next appointment or refunded in full, at the guest’s choice.
• No further compensation will be given beyond this, and the guest waives in advance any claim and/or demand and/or lawsuit regarding a cancellation resulting from a medical condition or force majeure.

Legal clarification:
The guest confirms that they are aware the spa is run by a small family team, and agrees that in medical emergencies in which the treatment cannot take place, the spa is not liable for compensation of any kind beyond offering an alternative date, or a full refund in the case of advance payment.

Cancellation / appointment change / reservation fee policy

General (regular bookings and appointments):
Kessem Bamaga is a private spa. Every time slot is reserved for you personally.
A last-minute cancellation or change prevents reserving the time for other guests — so cancellation / reservation fees will be charged.

• 48 hours or more before the appointment — cancellation / change free of charge, subject to availability.
• Less than 48 hours and up to 24 hours before the appointment — a charge of 50% of the value of the booked treatment / booking.
• Less than 24 hours, on the day of the treatment, no-show, or cancellation at the very last moment —
  a charge of 100% of the value of the treatment / booking + a reservation fee according to the spa’s policy.

Reservation fee (at booking, by type of booking):

• Single treatments and small packages: ₪200
• Large packages (single or couple): ₪400
  The reservation fee is credited towards the treatment; on cancellation it is calculated according to the schedule above.

Administrative handling fee:
In addition, a fixed handling fee of ₪30 applies per cancellation transaction / system update / document issue — as needed.

Notice of cancellation / change:
Accepted only if actually received by phone or on the business WhatsApp.

Appointments using a gift voucher:
The rules in section 2.4 under «Gifts, vouchers and promotions procedures» apply
(including: the voucher is not cancelled automatically on a no-show; a new date only after the cancellation / reservation fee has been settled).

Fish spa:

• 24 hours or more before — no charge.
• Less than 24 hours — 100% charge.

Exceptional cases:
Hospitalisation, mourning in the family, an accident or a security situation (with confirmation presented within 48 hours) —
we will allow an alternative date or a credit, at the spa’s discretion and according to the type of booking.
Except for bookings for which materials were prepared especially for the treatment and cannot be transferred to someone else because of the product’s freshness.

Recommendation:
Cancel or change an appointment as early as possible — this way we keep the service fair for everyone.

Dress and exposure procedures at the spa

It is important to us that you have a pleasant and comfortable experience.

During massage treatments:

• The spa team will guide you on suitable clothing according to the type and length of the massage.
• You may be asked to stay in underwear only or to remove all your clothes.
• In any case, you will be given the option to cover yourself with a towel or similar.

While in the fish pool and the jacuzzi:

• The fish spa pool and the jacuzzi can be used without clothes.
• Remember that these are private spaces, and act according to the instructions given.

In general body treatments:

• We recommend removing all clothes, but you may stay in underwear if you prefer. You will be given a suitable cover during the treatment, all subject to the spa’s terms of use.

If you are not comfortable removing your clothes:

• Please let the spa team know and we will find a solution that lets you receive the treatment comfortably.
• You may wear underwear or another item of clothing that is comfortable for you, and we will not treat that area.
• We recommend bringing spare underwear to change into if needed, depending on the nature of the package.

In the end, the decision is yours.
We want you to feel comfortable and safe throughout all the treatments.
For more details, please contact the spa.
Thank you very much!

Intimacy between partners

The spa offers you a pleasant, secluded corner to enjoy quality time as a couple.
Please note:

• Having sex in the jacuzzi or the fish pool is strictly forbidden.
• This activity may endanger you and your health.
• We ask you to respect the place and keep to proper rules of conduct.

We will be happy to help you find a more suitable place to enjoy intimacy.

Treatments that require a companion

For your safety and well-being, we require a companion in the following cases:

According to the spa’s terms of use, children under 16:

• Children under 16 must be accompanied by a responsible adult throughout the treatment.
• The companion must be 18 or over.

Guests under guardianship:

• Guests who require a guardian for medical treatment must present a document or confirmation allowing them to receive a massage or a regular treatment.
• The document or confirmation must be signed by the legal guardian.

We reserve the right to refuse treatment to anyone who does not meet these requirements.

Sexuality in treatments
We want to make it clear:

Kessem Bamaga spa does not market or sell sexual services or “release”.
We offer professional treatments only, given by an experienced, senior and skilled team.
Our treatments include a variety of massage types, all professional and with certification to treat.
About private massage workshops for couples:

Our massage workshops also include a little tantra, and a taste of tantric massage.
During the workshop you will learn how to be precise, to guide or to calm.
A private massage workshop is instruction in massage for couples.
We put the emphasis on professionalism, reliability and comfort throughout all treatments.

🪷 Gifts, vouchers and promotions procedures – Kessem Bamaga

1️⃣ Gift vouchers – general terms

1.1 Nature of the voucher
A gift voucher is a personal product, in the name of a specific buyer or recipient.
As a rule, the voucher cannot be transferred to another person.
The voucher may be delivered printed or digital (link / online view / image). The same terms apply to a digital voucher as to a printed one.
A short summary appears on the voucher; the full terms — on this page.

1.2 Validity and extension

• First validity: 3 months from the date of issue / purchase.
• One extension: 3 more months, arranged in advance with the spa management (up to half a year in total).
• After half a year — the voucher is void, unless otherwise agreed with the spa in writing / by explicit arrangement.

1.3 Transfer in special cases
In cases of illness, pregnancy, moving home, or war / a state of emergency — you may ask to transfer the voucher to another person, subject to the spa’s approval:

• For the same treatment only (as it appears on the voucher).
• Redeemed with the therapist designated for that treatment (massage: Baruch or Etty · spa treatments: Baruch only).
• No free transfer at will — only in these cases and with approval.

1.4 Vouchers not paid in advance
Gift vouchers that were not paid in full in advance may be cancelled by the spa at any time, without prior notice and without compensation or credit.

1.5 Promotional and marketing vouchers
Vouchers given as part of marketing promotions (100% free of charge):
will be redeemed only with explicit approval and after a prior conversation with the spa management.
Their validity is limited to the marketing campaign only and they cannot be extended.

2️⃣ Redeeming the voucher

2.1 Advance coordination is mandatory
Redeeming the voucher requires advance coordination with the spa management, even if you have the voucher.
Arriving without prior coordination will not allow the voucher to be redeemed, regardless of availability.

2.2 Payment confirmation
For an online or phone purchase – the redemption date will be set only after final confirmation of the payment.
As long as the payment has not been confirmed and completed, a treatment date cannot be set.

2.3 Lateness and arriving on time
We strongly recommend arriving on time for the booked treatment.
Being more than 15 minutes late may shorten the treatment accordingly, without refund, credit or extension.

2.4 Cancelling or changing an appointment (including voucher redemption)
Kessem Bamaga is a private spa. Every time slot is reserved for you personally.
A last-minute cancellation or change prevents reserving the time for other guests — so cancellation / reservation fees will be charged.

• 48 hours or more before the appointment — cancellation / change free of charge, subject to availability.
• Less than 48 hours and up to 24 hours before the appointment — a charge of 50% of the value of the booked treatment.
• Less than 24 hours, on the day of the treatment, no-show, or cancellation at the very last moment — a charge of 100% of the value of the treatment + a reservation fee according to the spa’s policy.

When an appointment was booked using a gift voucher:

• Last-minute cancellation or no-show (less than 24 hours / at the very last moment / did not arrive) —
  the guest will be charged a cancellation / reservation fee according to the spa’s policy (up to 100% of the value of the booked treatment).
• The voucher itself is not cancelled automatically because of a no-show.
  However — a new date cannot be booked with the same voucher before the cancellation / reservation fee has been settled.
• If the cancellation fee is not settled within 14 days, or in the case of a repeated no-show —
  the spa may treat the voucher as redeemed for the cancelled reservation, at its discretion and after informing the guest.

Notice of cancellation / change is accepted only if actually received by phone or on the business WhatsApp.
Cancelling an appointment ≠ cancelling a voucher.

3️⃣ Changing treatments and therapist

3.1 Changing the type of treatment
In some cases the type of treatment set on the gift voucher can be changed.
Such a change will require an additional payment if the new treatment is more expensive, and is subject to the spa’s approval.

3.2 Changing therapist
Changing therapist is possible only if an alternative therapist suitable for the requested treatment is available.
In some cases it will not be possible to change therapist, even for an additional payment, due to availability or specialisation limits.

3.3 Therapists by type of treatment

• Massage: Baruch or Etty, depending on availability and certification for the treatment in question.
• Indian massage, pregnancy massage, tantric massage and private workshops + spa treatments (e.g. peeling / mask / scrub, etc.): Baruch only.
  In these treatments a female therapist cannot be chosen, even for an additional payment.

4️⃣ Voucher cancellation and refund

4.1 Who may cancel
Cancellation / refund — for the original buyer only (not the recipient), and only as long as the voucher has not been redeemed.

4.2 Cancellation / refund fees (unredeemed voucher)

• Up to 14 days from the date of purchase: refund minus ₪50.
• From day 15 onwards (as long as the voucher is valid and unredeemed): refund minus ₪150.
• After the validity ends (including extension) — no refund, except in exceptional cases at the spa’s discretion.

4.3 How the refund is made
The refund, if approved, will be made to the buyer only — by the same payment method used for the purchase, or by another method the business allows.
A payment made where the transaction was cancelled — no refund will be made until the payment has been received and secured in the business account.

4.4 Clarification
Cancelling an appointment ≠ cancelling a voucher.
Cancelling an appointment is subject to section 2.4.
Voucher cancellation and refund are subject to section 4.

5️⃣ Online store on the spa website

5.1 Products and online purchase

• In the online store on the website you can buy spa vouchers and other products.
• Payment methods: payment is made using all the usual payment methods – through the website or by a phone transaction through a secure payment app.

5.2 Receiving the digital voucher

• You can choose to pay digitally and receive the spa voucher by email or WhatsApp as an image file.

5.3 Self-pickup of physical products

• Pickup address: HaPalmach 15, Or Yehuda.
• Coordination required: order in advance and coordinate a pickup time with the spa.
• Advance payment required: every physical product is charged in full in advance. Pickup is possible only after final confirmation of payment.

5.4 Important note

• Ordering a voucher in the store is not automatic confirmation of redemption – a treatment date must be booked separately.
• Shipping: the store does not include shipping and delivery services. All products require self-pickup.
• Every voucher is a product, not a service, until redeemed.
• These regulations replace any other prior agreement!

5.5 Other payment methods

• Payment in cash or by another payment method – at your own responsibility.
• Payment by cheque: a signed cheque for the final amount, payable to Sarusi Baruch.
• Bank transfer: details for a transfer to the spa’s bank account can be received by phone arrangement.

6️⃣ Valuables, jewellery and mobile phones

6.1 Restriction and recommendations

• Do not come to the spa grounds or the yard with jewellery and valuables.
• The spa management is not responsible for loss of or damage to personal property, including jewellery, mobile phones and any other valuable item, on the spa premises.

6.2 Mobile phones

• We strongly recommend leaving your mobile phone outside the treatment areas and switching it to silent.
• Many mobile phones have been damaged in the past in the jacuzzi and the various spa areas.
• It is worth disconnecting for pure spa time and focusing on the experience.

6.3 Jewellery during the treatment

• Some jewellery may change colour or be damaged by the various treatment materials (oils, salty sea water, chemicals, etc.).
• Want to enjoy the treatment? Any obstacle on the body reduces the possibility of giving a full and precise treatment. In addition, jewellery such as earrings and bracelets may injure the therapist during the treatment.
• We strongly recommend removing all jewellery before the treatment, to prevent damage to it, injury to you or to the therapist, and to allow an optimal treatment.

6.4 Preparing in advance

• Our recommendations according to the spa’s terms of use:
  • Leave jewellery at home before you arrive.
  • It is also advisable to remove make-up in advance before coming to the spa.

7️⃣ General notes and the spa’s rights

7.1 Reading the terms

• You must read the full terms of use before buying a gift voucher or booking a treatment.

7.2 The spa’s right to make changes

• The spa management reserves the right to change, cancel or update the terms of use, promotions, packages, prices and other services at any time and without prior notice.

7.3 Further recommendations

• We recommend preparing for your visit in advance and arriving in a calm mood, open to the experience.
• If you have questions or special requests – contact the spa management in advance.

Thank you for choosing Kessem Bamaga spa 🪷
We look forward to hosting you and giving you an unforgettable experience.

Website content and content shared on the website.

We clarify that all information and content on the website is intended to broaden the user’s personal knowledge, and is not a substitute for professional medical advice or professional health advice.
The written content does not constitute a recommendation for treatment or a medical field, and does not contain the approval, proof or opinion of a qualified doctor.
Please note that some publications in the website content relate to massage and body treatment services.
The services offered and all information given are presented as recommendation and opinion, but any reliance on them is at the user’s sole responsibility.
The content on the website, including comments and photos, written or added to the website, is not scientifically approved and is presented as the recommendation and opinion of the publication.
Any use of any advice or information will require further checking and verification.

Before making decisions about your health, we recommend consulting a qualified medical professional.

Here are some important tips:

• Read the spa’s terms of use
• Use this website as an additional source of information only.
• Do not rely on the information on this website to make medical decisions.
• Always consult a qualified doctor before starting a new treatment.
• Please note that the content on this website is protected by copyright; copying any content item from the website is strictly prohibited.
• You may use the information on this website for personal purposes only, and may not publish it without written permission from Sarusi Baruch, Kessem Bamaga spa.
• You may not use the information on this website for commercial purposes.

We wish you good health!

Kessem Bamaga, Sarusi Baruch, Sarusi Etty, or anyone responsible on their behalf, are not responsible for the content, photos and comments on the website, and any reliance on the content and information given is at the user’s sole responsibility.

Where we are located
We, “Kessem Bamaga spa”, are located in, and provide unique and professional spa services in, the city of Or Yehuda.
For some reason many visitors are sure we are a spa in Rishon LeZion, a spa in Petah Tikva and also a spa in Tel Aviv.
We do not provide medical massage treatments in Rishon LeZion, but medical massage and professional massage in Or Yehuda.
We are very close to the cities mentioned above. We will be here for you for any private experience and a Swedish or integrated massage, close to Rishon LeZion.

Spa membership regulations at the following link >>>
The membership regulations are in addition to what appears on this page.

Promotions cannot be combined

E&OE.
Something missing in the spa’s terms of use? Something unclear, or something you think is wrong?
We will be happy to hear about it and deal with it immediately.
Please let us know:

• By phone: 052-289-4674
• By WhatsApp text: 052-289-4674
• On Telegram: 052-289-4674
• On Signal: 052-289-4674
• By email: contact Baruch at BaruchATspa-kb.com
• Using the contact form on the website: [link to the form]

We will be happy to answer you as soon as possible!

Here are some important tips:

• Read the terms of use before buying a voucher or product.
• Make sure you choose the treatment that suits you.
• Book a treatment date in advance.
• Arrive on time for the treatment.

We wish you a pleasant experience at the spa!
Thank you very much!